Cent Capital Help Center
We're here to help you succeed.
Find troubleshooting guides, account management tips, and direct support channels below.
Common Issues & Solutions
Bank Connection Failed
If Plaid fails to connect your bank:
- Ensure your bank credentials are correct by logging into your bank's website directly.
- Check if your bank requires "Two-Factor Authentication" and have your phone ready.
- Some smaller credit unions may have downtime; try again in 1 hour.
Transactions Not Updating
Transactions typically sync every 24 hours. If you don't see recent activity:
- Go to Settings > Accounts and click "Refresh Connections."
- Check if your bank account password has changed recently.
- Pending transactions may not appear until they clear (1-3 days).
Subscription Management
You are in full control of your billing.
- To update card details: Go to Settings > Billing.
- To download invoices: Go to Settings > Billing History.
- To cancel: Click "Cancel Subscription" in the Billing tab. Access continues until the end of the period.
Security & Login
Keeping your account safe.
- Forgot Password: Use the "Reset Password" link on the login screen.
- Two-Factor Auth: We recommend enabling 2FA in your Profile settings for added security.
- Suspicious Activity: Contact support immediately if you see unrecognized logins.
Still need assistance?
Our support team is based in New York and is ready to assist you.
Email Support:support@cent.capital
Response Time:Typically within 24 hours (Mon-Fri)
Press Inquiries:press@cent.capital